1. GENERAL
1.1. These Terms & Conditions apply to all products purchased via saaraa-fiction.com, through social media platforms, or offline via phone, chat, or through our Customer Service Team.
1.2. PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON
saaraa-fiction.com. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OR ANY OTHER PLATFORM SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THESE TERMS, YOU SHALL ALSO BE BOUND BY THE WEBSITE’S TERMS OF USE, PRIVACY POLICY, TERMS BY THE VENDOR, OR ANY ADDITIONAL TERMS DISPLAYED WITH THE PRODUCT SELECTION (“ADDITIONAL TERMS”). IF THERE IS A CONFLICT BETWEEN THESE TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE.
1.3. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER PLATFORM FOR ANY PURCHASE OR SERVICE.
2. BUSINESS
2.1.saaraa-fiction.com is a platform that facilitates the online sale and purchase of merchandise and services (“Services”) offered by third-party vendors and service providers (“Vendor/s”). Title to the merchandise (“Products”) will pass directly from the Vendors to you.
2.2. saaraa-fiction.com reserves the right to change or discontinue any service at any time, without notice. saaraa-fiction.com may add or modify the procedures, modes, processes, or conditions of purchase at any time. Saara-Fiction.com shall not be liable to you or any third party for any modification, suspension, or discontinuance of any aspect of the services.
3.PRODUCTS
3.1.Saara-Fiction.com enables the sale of a variety of products. Shipping for all the products on the website shall be per the company’s policy, which may be changed by Saara-Fiction.com from time to time.
3.2. In case you receive a damaged product, please get in touch with our Customer Service Team at +91 (10 AM – 8 PM) or write to us at info@saaraa-fiction.com. Damage will be assessed and a solution will be offered. The product may be replaced, or other corrective measures may be taken to address the issue.
3.3. In case the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders, the refund will be processed directly to your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised. For Cash On Delivery (COD) payments, no refund will be given as no payment was received by us.
4.SERVICES
4.1. You are responsible for your own actions in utilizing the products purchased by you; Saaraa-Fiction.com shall not be liable for any such action.
4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws applicable in India.
4.3. Saaraa-Fiction.com shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
5.PRICING INFORMATION
5.1. The pricing information relating to the product shall be as disclosed to you at the time of your purchase.
5.2. Saaraa-Fiction.com does not guarantee that the price will be the lowest in the city, region, or geography. Prices and availability are subject to change without notice or any consequential liability to you.
5.3. While Saaraa-Fiction.com strives to provide accurate information relating to products and services, including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect pricing or with incorrect information due to an error, SaaraFiction.com may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. SaaraFiction.com reserves the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Saara-Fiction.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
6. CREDIT CARD DETAILS
6.1. You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use a credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation, or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. SaaraFiction.com expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.
7. DELIVERY OF THE PRODUCT
7.1. Your shipping address and pin code will be verified with the database of Saaraa-Fiction.com before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we will request you to provide an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by Saaraa-Fiction.com, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
8. RETURN & REFUND POLICY FOR PRODUCTS
Please see terms relating to returns & refunds on the website or at the following link – Returns & Refunds.
9. SHIPPING, DELIVERY AND PAYMENTS
Please see terms relating to shipping, delivery, and cancellation on the website or at the following link – Shipping, Deliveries, and Payments.
10. WARRANTIES AND CLAIMS
10.1. Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.
11. INDEMNIFICATIONS AND LIMITATION OF LIABILITY
11.1. You agree to indemnify, defend and hold harmless Saaraa-Fiction.com from and against any and all losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Saaraa-Fiction.com that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant, or agreement made or obligation to be performed by you pursuant to these terms or any additional terms applicable to the purchase of products.
11.2. In no event shall Saaraa-Fiction.com and its officers, directors, employees, partners, or vendors be liable to you, the vendor, or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data, or profits, whether or not foreseeable or whether or not Saaraa-Fiction.com has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to the contrary, Saaraa-Fiction.com‘s entire liability to you under these Terms or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.
12. GOVERNING LAW
12.1. These Terms & Conditions and the relationship between you and Saaraa-Fiction.com shall be governed in accordance with the laws of India without reference to conflict of laws principles.
12.2. All claims, differences, and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and Saaraa-Fiction.com shall be subject to the exclusive jurisdiction of the courts at Delhi and you hereby accede to and accept the jurisdiction of such courts.
13. GENERAL TERMS FOR OFFERS, PROMOTIONS, CONTESTS
13.1. Saaraa-Fiction.com shall introduce various offers, promotions, and contests from time to time. The terms and conditions for these shall be separately called out and Saaraa-Fiction.com reserves the right to change, modify, add, or delete any of the terms and conditions on such contests or promotions at its discretion at any time without prior intimation.
13.2. While participating in such contests/promotions, you hereby agree to release and hold Saaraa-Fiction.com harmless from any claims or demand.
13.3. Winners of contests will be decided by the team at Saaraa-Fiction.com and Saaraa-Fiction.com is not obliged or required to disclose the mechanism of the same.
13.4. Saaraa-Fiction.com reserves the right to vary any of the terms and conditions of the contest and the decision of Saaraa-Fiction.com shall be valid and binding on
